Shop Director

The ideal candidate is a natural and charismatic leader who genuinely loves people. A successful shop director will manage with flexibility and positivity. He or she is a resourceful and creative thinker who will create big picture goals and systems to grow and improve the shop and brand as a whole .

The key responsibilities of the shop director are as follows:

Leadership + Management

• Set the example for positivity, professionalism, and work ethic among team
• Create an environment of warmth + hospitality for team members and customers
• Foster an environment that’s calm, supportive and non-reactionary
• Create goals for service + sales based on data and communicates them clearly to shop team
• Provide clear, constructive + positive feedback in a timely manner to facilitate employee growth
• Delegate daily tasks clearly to shop team at the beginning of each day
• Regularly deliver creative, outside the box strategies for improving your shop, sales and the brand as a whole

• Proactively assess shop hiring needs + recruits + vets potential candidates to keep shop adequately staffed
• Implement a cohesive and ongoing training plan for new employees to ensure clear expectations
• Regularly schedule checks-in with team members to provide support + constructive feedback for growth + improvement
• Address employee performance issues quickly + constructively
• Show kindness, respect and charitable assumption towards coworkers on and off the shop floor.
• Manage employee birthday + workiversary calendar to provide personalized and timely gifts
• Develop + maintain a vast knowledge of all the products we carry and uses it to train team members on how to learn + sell
• Play to employee strengths and creates opportunities for their growth
• Treat and communicate shop responsibilities + action items as a collective goal
• Create a culture of positive morale + support among team members through consistent leadership, positive feedback  + regular team events

• Exemplify + fosters a welcoming, positive and service-focused shop environment through communication, body language + attitude 
• Show customers kindness, respect and charitable assumption on and off the shop floor. 
• Clearly communicate customer service information and requests across the team to ensure no balls are dropped. 
• Actively work towards reaching sales goals by leading team with clear customer service expectations through training, and sales strategies 
• Ensure prompt + polite customer follow-up communication on product requests for back in stock items, special order requests and complaints or issues 
• Pursue and orchestrates custom orders to grow sales 
• Plan + execute customer service perks + experiences + events on a regular, recurring basis 
• Oversee + execute shop events with team from start to finish

• Regularly incorporate new products + changes shop displays to keep merchandising fresh and encourage sales
• Assist with strategizing,  scheduling and executing seasonal window display changes with the help of the creative team
• Set the tone + maintain a clean, organized + welcoming storefront, shop floor and back of house environment for team + customers
• Oversee and assist with the completion of regular shop cleaning to create a pristine and welcoming shop environment for customers
• Identify + address shop housekeeping issues to promptly reach a solution or contracts the appropriate repair people to assist

• Create + oversee all scheduling needs for your shop to ensure shop is appropriately staffed to provide excellent customer service year-round
• Manage shop bank, cash reserve and deposits weekly
• Hand off important documents to finance team weekly
• Ensure shop is adequately staffed with necessary supplies and regularly communicates these needs to operations team
• Identify opportunities to improve operations and shop procedures and develops new systems to address them
• Regularly assess inventory needs and relays them to the operations team.
• Provide constructive feedback to operations team around transfers and inventory levels.
• Use data + inventory management tools to ensure all products are represented on the shop floor at all times
• Oversee and assist with weekly product transfers.

• Communicate with leadership team regularly and thoroughly through shop director + shift reports to keep them informed about shop happenings, HR, etc.
• Communicate goals and expectations to team members clearly and directly
• Exemplify shop culture by keeping  communication calm, non-reactionary, honest and constructive at all times.
• Ask for support from the leadership team when needed.
• Keep communication open and regular with operations team to ensure product + supply needs are met.

• Full-time, salaried position with competitive benefits
• Flexible availability + commitment to working evenings, weekends and holidays a must
• Experience in customer service required