Shop Director

Salt & Sundry is looking for a Shop Director to lead our Union Market team. The primary responsibility of the shop director is to exemplify Salt & Sundry’s core values of hospitality, generosity of spirit, and inclusivity by creating a warm + welcoming shop experience for both customers and staff. The shop director is responsible for overseeing + directing shop managers and associates, establishing goals for the floor team and setting the tone for positivity, productivity and efficiency in the shop.

The ideal candidate is a natural and charismatic leader who genuinely loves people. A successful shop director will manage with flexibility and positivity. He or she is a resourceful and creative thinker who will create big picture goals and systems to grow and improve the shop and brand as a whole .

The key responsibilities of the shop director are as follows:

Leadership + Management

  • Set the example for positivity, professionalism, and work ethic among team
  • Create an environment of warmth + hospitality for team members and customers
  • Foster an environment that’s calm, supportive and non-reactionary
  • Create goals for service + sales based on data and communicates them clearly to shop team
  • Provide clear, constructive + positive feedback in a timely manner to facilitate employee growth
  • Delegate daily tasks clearly to shop team at the beginning of each day
  • Regularly deliver creative, outside the box strategies for improving your shop, sales and the brand as a whole
HR + Team Culture
  • Proactively assess shop hiring needs + recruits + vets potential candidates to keep shop adequately staffed
  • Implement a cohesive and ongoing training plan for new employees to ensure clear expectations
  • Regularly schedule checks-in with team members to provide support + constructive feedback for growth + improvement
  • Address employee performance issues quickly + constructively
  • Show kindness, respect and charitable assumption towards coworkers on and off the shop floor.
  • Manage employee birthday + workiversary calendar to provide personalized and timely gifts
  • Develop + maintain a vast knowledge of all the products we carry and uses it to train team members on how to learn + sell
  • Play to employee strengths and creates opportunities for their growth
  • Treat and communicate shop responsibilities + action items as a collective goal
  • Create a culture of positive morale + support among team members through consistent leadership, positive feedback  + regular team events
    Shop Experience + Customer Service
    • Exemplify + fosters a welcoming, positive and service-focused shop environment through communication, body language + attitude 
    • Show customers kindness, respect and charitable assumption on and off the shop floor. 
    • Clearly communicate customer service information and requests across the team to ensure no balls are dropped. 
    • Actively work towards reaching sales goals by leading team with clear customer service expectations through training, and sales strategies 
    • Ensure prompt + polite customer follow-up communication on product requests for back in stock items, special order requests and complaints or issues 
    • Pursue and orchestrates custom orders to grow sales 
    • Plan + execute customer service perks + experiences + events on a regular, recurring basis 
    • Oversee + execute shop events with team from start to finish
    Space Management + Visual Merchandising
    • Regularly incorporate new products + changes shop displays to keep merchandising fresh and encourage sales
    • Assist with strategizing,  scheduling and executing seasonal window display changes with the help of the creative team
    • Set the tone + maintain a clean, organized + welcoming storefront, shop floor and back of house environment for team + customers
    • Oversee and assist with the completion of regular shop cleaning to create a pristine and welcoming shop environment for customers
    • Identify + address shop housekeeping issues to promptly reach a solution or contracts the appropriate repair people to assist

    Operational Oversight
    • Create + oversee all scheduling needs for your shop to ensure shop is appropriately staffed to provide excellent customer service year-round
    • Manage shop bank, cash reserve and deposits weekly
    • Hand off important documents to finance team weekly
    • Ensure shop is adequately staffed with necessary supplies and regularly communicates these needs to operations team
    • Identify opportunities to improve operations and shop procedures and develops new systems to address them
    • Regularly assess inventory needs and relays them to the operations team.
    • Provide constructive feedback to operations team around transfers and inventory levels.
    • Use data + inventory management tools to ensure all products are represented on the shop floor at all times
    • Oversee and assist with weekly product transfers.
    Internal Communication 
    • Communicate with leadership team regularly and thoroughly through shop director + shift reports to keep them informed about shop happenings, HR, etc.
    • Communicate goals and expectations to team members clearly and directly
    • Exemplify shop culture by keeping  communication calm, non-reactionary, honest and constructive at all times.
    • Ask for support from the leadership team when needed.
    • Keep communication open and regular with operations team to ensure product + supply needs are met.
    Requirements and Position Details
    • Full-time, salaried position with competitive benefits
    • Flexible availability + commitment to working evenings, weekends and holidays a must
    • Experience in customer service required
    Please  send an email with your résumé, salary expectations and why you think you’d be perfect for our team to