We are open for in-person shopping at our 14th Street and Union Market shops.
HOURSMONDAY - SATURDAY 11am - 7pm
We are happy to offer in-store pickup for orders placed online. Picking up your order is a convenient alternative to shopping in person!
- Place your order online and choose pickup at checkout.
- Please wait for an email confirming that your order is ready — typically in 2-3 days (or less).
- Swing by during the hours listed above to get your goods! When you arrive, come inside and a member of our team will bring you your order. Prefer to stay outside? Give us a ring and we'll bring your purchase to the door!
NOTE: If the items you want are not available at the shop of your choice or you have trouble selecting the pick-up option, email us at firstname.lastname@example.org and we'll help get your goods to the right place!
We have more goods than ever available in our online shop. Place your order and select shipping to receive your goods. We're working hard to pack your shipments as quickly as possible, and most orders arrive within 2-5 business days.
I placed an order online for pickup. When will it be ready?
We’re working hard to get your orders ready as quickly as possible! In most cases this will take 2-3 days. You’ll receive an email as soon as your order is ready for pickup. Please do not head to the shop until you receive an email stating that your order is ready for pickup.
Why can't I pickup right away?
Many of our products are stocked at our DC warehouse, The Sun Room. As soon as orders are ready, we deliver to the shop for you to pickup. We appreciate your patience!
Can I shop in person?
Yes, you can!
How long does shipping take?
We're working hard to pack your shipments as quickly as possible, and most orders arrive within 2-5 business days. You will receive an email with tracking information as soon as your order ships.
Why don't you offer free shipping?
We understand that free shipping is a common expectation these days. The truth is there is no such thing. We pack your orders with love, safely hand them off to our hardworking UPS or postal carriers, who bring them to you — no contact required. We hope you'll consider the cost a small price to pay for the convenience of shopping small from afar.
For orders of $150 or more, shipping is complimentary.
I saw an item I love on your Instagram but I can't find it online. Can I still order it?
Absolutely! We are always adding more products to our site, and we are happy to ship any item from our shops. Just send us an email to email@example.com and we'll take care of it!
Do you sell gift cards online?
Do you ship outside the US?
We do not currently ship internationally. If there's something you have your heart set on, email us at firstname.lastname@example.org, and we will gladly look into options for you.
How do I return my purchase?
We want you to be completely satisfied with your purchase. If for any reason you are not, please notify us via email at email@example.com within 14 days of receiving your shipment so that we may authorize a return. Return shipping is the responsibility of the customer. Once we have received the items in their original condition, we will issue a refund in the original form of payment. Shipping costs are nonrefundable.
Do you offer wedding registries?
Absolutely! It's simple to add our online products to a third-party registry platform. If you'd like to create a custom in-store registry, we are happy to help! Send an email to firstname.lastname@example.org.
To purchase a gift from an existing in-store registry, please send an email to email@example.com and we'll help you select something beautiful!
Interested in having your product in our shops?
Please send product submissions to firstname.lastname@example.org.