Shop Manager

If you’re passionate about customer service and design, come join our amazing team!

WE ARE

On a mission to inspire and promote well-being by empowering people to create thoughtful spaces that nurture and comfort them. We are storytellers, and we believe our homes are our sanctuaries, waiting to be filled with those stories. We are moved by the moments our customers find a perfect gift for someone special, or fall in love with the pillow that brightens up their whole space. And we are wildly passionate about supporting independent makers, designers and artists, especially women and people of color, and amplifying their work on our shelves.

YOU ARE

A leader and tastemaker on the retail floor with a passion for storytelling and making human connections. You’ll use your creativity and people skills to create a warm and hospitable experience for both customers and our team. As a role model and manager of our shop teams, you’ll guide associates to maximize sales, keep the shops looking fresh and inspiring, and embody our authentic, engaged style of customer service, all while setting an example for positivity, productivity and kindness.

WE OFFER

  • $21.50 / hour starting rate with annual raises 
  • 17 paid days off (including family and sick leave) plus 3 paid holidays
  • Employer-subsidized health insurance
  • 3 months of parental leave (at 100% pay)
  • Store credit bonuses if we hit monthly sales goals 
  • Your favorite candle, pillow, throw (all our goods!) at an awesome discount
  • A team culture that supports wellness, openness and individuality 

WE ASK FOR

  • Full-time 40 hour/week position 
  • Availability to work at all locations as needed
  • Flexible availability + commitment to working evenings, weekends and holidays is a must; at least 4 weekend shifts per month
  • The flexibility to back-up your team to manage call outs / scheduling conflicts
  • Adaptability to manage multiple projects at once with efficiency and poise
  • Experience in customer service preferred OR transferable skills 

Key responsibilities include:

Leadership + Team Culture

  • Set an example for positivity, professionalism and hospitality among team
  • Actively work toward reaching sales goals by leading team with clear customer service expectations through training, leadership and sales strategies
  • Provide clear, constructive + positive feedback and delegate tasks clearly to shop team each day
  • Assist Store Director with hiring and training new employees 

Shop Experience + Customer Service

  • Greet every single customer that enters the shop warmly and authentically and ensure your associates do the same 
  • Exemplify + foster a welcoming, positive and service-focused shop environment through communication, body language and morale
  • Develop + maintain knowledge of the goods we carry, share those stories with customers and train team members on how to learn + sell
  • Ensure prompt + polite customer service by clearly communicating requests across the team and quickly following up communication on all requests and issues
  • Assist in planning and executing regular customer perks, experiences + events

Visual Merchandising + Space Management

  • Refresh shop displays to incorporate new products to keep merchandising fresh, inspiring and to encourage sales. Communicate inventory needs to the inventory team
  • Maintain a clean, organized + welcoming storefront, shop floor and back of house environment for team + customers by upholding cleaning standards.
  • Address housekeeping issues promptly and ensure shop is stocked with needed supplies
  • Assist with strategizing, scheduling and executing seasonal window display changes with the help of the creative team

Operations + Inventory Management

  • Assist with inventory management on Shopify and Stocky to ensure inventory is accurate and products are not oversold 
  • Lead and complete weekly transfers (unpacking, counting and merchandising new products) to ensure the shop is stocked and can support sales
  • Communicate with operations team on Slack in a timely and professional manner 

....and much more! This is a dynamic role that requires a genuine love for customer service, adaptability, computer proficiency, strong written / oral communication and the ability to support the needs of the shop and the team as they arise. 

 

As a company, all are welcome to work and shop with us. We believe in generosity of spirit and empathy. And we believe in social responsibility. We are committed to using our position and platform to support our community in meaningful ways and to advocate for social and racial justice.  

To apply:

Please send an email with your résumé and a cover letter stating why you’d be perfect for our team to careers@shopsaltandsundry.com.