To our friends and supporters,
As we navigate this difficult time, we want to let you know how we are working to continue serving you.
Now and always, the well-being of our team and our community is our top priority. For that reason, we closed our shops on March 16. The good news is our online shop is always open, and we are grateful to be able to safely and remotely ship your goods from our DC headquarters, The Sun Room.
We believe our homes are our sanctuaries — we’ve built our business on that. Our mission has always been to bring you goods that provide comfort, joy and beauty in a chaotic world. Now more than ever, the small business community needs your support. If you can, shop small and local and support the people and businesses you love.
We are so grateful for the support you've shown us through these last few months. Until we can welcome you safely back into our shops, we are here for you and are happy to answer any questions you may have. Please contact us at email@example.com and read below for FAQs.
And thank you for your support,
Amanda and the Salt & Sundry team
Can I pick up my order?
Not quite yet.
Out of respect for the protests happening in our city we have decided to pause the launch of our store pickup hours.
Please stay safe, and stay tuned for more updates about pickup hours in the coming week.
How does pickup work?
Once pickup launches, we’ll be doing everything we can to minimize contact and keep our team and customers safe. When you arrive at the shop, please follow the posted instructions and give us a ring at the shop to confirm you are there for pickup. Kindly wear a mask, stand on the Xs, and keep 6’ between yourself and others. Our team member will place your order on the pickup table at the front of the shop. Once the order is there and our team member has stepped away you can pick it up. We’ll have plenty of hand sanitizer available to keep things germ free!
I placed an order online. When will it be ready for pickup?
We’re working hard to get your orders ready as quickly as possible! In most cases this will take 2-4 business days. You’ll receive an email as soon as your order is ready for pickup.
Why does it take this long?
Most of our products now live over at our warehouse in Northeast DC. Our team is working there safely behind the scenes to pack and prepare all orders. As soon as they are ready, we are bringing your orders across town to our 14th Street shop. We appreciate your patience!
Can I swing by the shop + buy things in person?
Not yet. Per the current Phase One requirements, we are only allowed to offer items for pickup outside our shop that have been purchased in advance.
If I want to add something to my order when I get to the shop, can I do that?
Right now our shelves are a bit bare. If there is a specific product you’re looking for and we have it at the shop, we’d be happy to ring you up over the phone and add this item to your order. Please note that most items are not in stock at the shop right now. For that reason, we recommend you order all items online in advance.
We are excited to support you. Is store pickup better than shipping?
To be honest, not really. Shipping allows our team to safely work behind the scenes to send goods to you — no contact required. This allows us to keep our teams safe and minimize interactions for everyone.
How long will it take to get my order if I have it shipped?
We ship most orders via UPS, and they typically arrive in 2-5 business days. If there is an unexpected delay, we will do our best to let you know.
Why don't you offer free shipping?
We understand that free shipping is a common expectation these days. The truth is there is no such thing. We pack your orders with love, safely hand them off to our hardworking UPS or postal carriers, who bring them to you — no contact required. It's the safest way to operate right now and we hope you'll consider the cost a small price to pay for the convenience and safety.
For orders of $150 or more, shipping is complimentary.
What are you doing to keep your team safe?
We are fortunate to have a spacious warehouse to work from and keep your shipments flowing. We are following all CDC and local DC government guidelines, including working in small teams in staggered shifts to minimize our staff's risk, increased sanitization, and wearing masks.
When will you reopen?
We're not sure yet. We are closely monitoring things and following local regulations. While being closed is creating a huge financial burden on us, we will not rush into any situation that unnecessarily exposes our team or our community.