Salt & Sundry is looking for an assistant manager / key holder to join our new Bethesda Row pop-up team. The primary responsibility are to open the shop, lead the floor, and encourage sales by exemplifying Salt & Sundry’s core values of hospitality, generosity of spirit, and inclusivity. The assistant manager works to create a warm + welcoming shop experience for customers by seeking out interactions, sharing product stories and actively assisting customers to provide exceptional customer service. The assistant manager functions as the acting manager and floor lead at the beginning or end of a shift when a manager is not present. The ideal candidate is an outgoing, charismatic, and intuitive person who genuinely enjoys customer service. A successful assistant manager will be flexible, positive and eager to learn. The key responsibilities for this position are as follows:
Customer Service
- Helps to create a warm, upbeat and inclusive vibe in the shop
- Has a strong understanding of and belief in the customer service values of Salt & Sundry and always shows a positive attitude when executing them
- Shows charitable assumption + kindness for all customers
- Ensures every customer is/are greeted, chatted with and cared for as they come into the shop
- Prioritizes customer engagement over all other shop tasks
- Diligently follows up with customers verbally beyond the initial greeting
- Proactively finds solutions for customer requests
- Always leads customer interactions rather than waiting for the customer to engage
- Answers customer questions with thoughtful responses and avoids one word answers
- Anticipates customer needs and addresses them proactively
Product Knowledge + Storytelling
- Maintains a vast knowledge of all of the products we carry (1-2 specific facts for each maker / line)
- Makes an effort to share product stories with customers as a tool to encourage sales
- Actively attempts to find answers to product inquiries on your own using available resources (ie. care cards or jewelry binder)
- Personalizes customer interactions by sharing thoughtful product stories and exemplary knowledge beyond the basics
- Uses customer questions as an opportunity to share compelling product information
- Procedures + Operations Maintains the knowledge and confidence to troubleshoot, handle tricky customer service issues, and delegate to shop associates while acting as the lead team member on the floor
- Actively maintains the visual standard of the store (ie. restocking, remerchandising, and cleaning)
- Can process returns, store credit, and gift cards without assistance Constantly restocks the floor throughout the day and maintains organization of backstock
- Excels at keeping the register clean and clear
- Excels at gift wrapping, bagging, and protecting breakables
- Efficient at checking quantities in Shopkeep at all locations
- Rarely demonstrates register error
Requirements and Position Details
- Part-time position at a competitive hourly rate (~16-24 hrs/week)
- This is a temporary position for the duration of our pop-up from July 2021 through February 2022 with the potential to remain on the team based on performance.
- Flexible availability + commitment to working evenings, weekends and holidays a must
- Experience in customer service required
TO APPLY
Please send an email with your résumé, pay expectations and why you think you’d be perfect for our team to careers@shopsaltandsundry.com.
